Customers expect nothing less than total satisfaction with their purchase experiences. How many times have you gone out to dinner and enjoyed great food but terrible service? The overall result is that you’re probably not recommending that restaurant to…
Spend Matters’ Pierre Mitchell packs an enormous amount of actionable advice in his recent blog post, “Solving the Best of Breed vs. Incumbent Sourcing Problem – Beyond Selecting Technology.” Specifically, applying strategic sourcing best practices across categories, evaluating the…
DATA, DETAIL AND A REASON TO BELIEVE
LogicSource utilized the Mutual Value Assessment (MVA) methodology to identify a major retailer’s product spend, current supply chain, sourcing processes and technology across the concept-to-customer lifecycle. Using an onsite team, we provided sourcing…
Asking the right questions can help procurement departments evaluate their category approach and can show value and contribution to the overall P&L via a demonstrable, end-to-end sourcing process. Click here to read “Category Approach, Simply Tactical Excellence” by…
USING STRATEGIC PROCUREMENT METRICS TO CREATE ENTERPRISE VALUE
LogicSource’s Mutual Value Assessment frequently shows that businesses are spending more than they thought. Based on their collective experience of implementing new enterprise-level metrics across a number of industries, LogicSource recommends viewing…
After many years in professional services, technology, and business process outsourcing, one phrase always comes back to me at the beginning of any new engagement: “Turkeys don’t vote for Thanksgiving.” Sure, it’s a bit of dark humor, but it…